Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect the following information: your full name, email address, phone number, billing and shipping address, and payment details (processed securely — we do not store card numbers).

Order & Purchase Information

We collect details about the books and products you purchase, your order history, and any preferences or notes you provide during checkout. This helps us process and deliver your orders accurately.

Automatically Collected Information

When you browse our website, we may automatically collect certain technical information such as your IP address, browser type, device information, referring URLs, and pages visited. This data is used solely for analytics and improving website performance.

Cookies

We use cookies to maintain your shopping cart session, remember your login preferences, and understand how visitors interact with our site. You may disable cookies in your browser settings, though this may affect certain features such as the cart and checkout.

How We Use Your Information

We use the information we collect to:

Process and fulfill your book orders and send you order confirmations and shipping updates. Manage your account and provide customer support. Send you newsletters, promotions, or updates about new releases — only if you have opted in. Improve our website, product listings, and overall shopping experience. Comply with legal obligations and prevent fraudulent transactions.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

Shipping partners: Your name and delivery address are shared with our courier or postal service solely for the purpose of delivering your order.

Payment processors: Payment information is handled by trusted third-party payment gateways (such as PayPal) under their own privacy and security policies. We do not have access to your full card details.

Legal requirements: We may disclose your information if required by law or to protect the rights, property, or safety of our business or customers.

How Long We Retain Your Data

We retain your personal information for as long as your account is active or as needed to fulfill your orders and comply with our legal obligations. If you wish to delete your account or request removal of your data, please contact us and we will process your request within a reasonable timeframe, except where retention is required by law.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You may also withdraw consent for marketing communications at any time by clicking "Unsubscribe" in any email we send, or by contacting us directly. To exercise any of these rights, please reach out to us at the contact details below.

Data Security

We take the security of your personal information seriously. Our website uses SSL encryption to protect data transmitted between your browser and our servers. Access to your personal information is restricted to authorised personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us:

Nicole Murray
Email: info@nicolemurray.com
Website: https://nicole.nebulaitbd.com